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FAQ

FAQ

What Comes With My Purchase?

A brand name from HQ Brands comes with more than just a domain. Not only do you get a high quality logo with your purchase, we also include a free revision if you wanted a different design. If requested, we will also send you the original files so you can edit and modify freely. If your purchase was including an additional website, please let us know which website theme, you’d like for us to install on your brand new site.

If you purchased a startup website, you will receive your brand new domain including the exact theme on the website. If you requested further web design, a team member will reach out and discuss your requests so that we can deliver your vision as close to possible.

For all purchases, you will receive an email from us within 24 hours with detailed instructions on how to transfer the domain or website to you. When the transfer is complete, you have full ownership of the domain for your business!

What Forms Of Payment Do You Accept?

We accept all major credit cards, PayPal and Wire Transfer. We also support payments through Escrow.com; you can do this by clicking the “But It Now” button on the landing page of the domain of your choice. Please contact support@hqbrands.com for more information.

How Long Does Transfer Take?

Once payment has been received and verified, you will receive an email confirmation. Within 48 hours you will receive a second email with details of the transfer process. Depending on the registrar you choose, the complete transfer can take anywhere from 3-10 days. Here are your choices:

Fast Option (Same Registrar): You create a free account at the registrar where your purchased domain is registered (Enom or GoDaddy). Once we received your account information, same registrars push only takes about 5 minutes once transfer is initiated and confirmed. This process is the quickest since the domain is only changing account ownership.

Slower Option (Transfer Out): You may also choose to have the domain transferred to a different registrar. This process, however, typically takes about 5-10 days to complete because of ICANN’s mandated waiting period. Once we have received the required account information for the transfer. When the transfer is initiated, you will receive an email notification from the receiving registrar with instructions on how to confirm the transfer.

Which Registrar Do I Choose?

A domain name registrar is a service that allows you to officially register your desired website domain name. Legitimate registrars are accredited by the Internet Corporation for Assigned Names and Numbers (ICANN). ICANN is a private (non-government), non-profit corporation that has been given the responsibility of allocating IP addresses and managing the Domain Name System.

Here are the top Registrars we recommend: eNom, NameCheap, GoDaddy, Uniregistry

Can I Make An Offer?

Each domain is unique and that is why our prices vary. Our domains are usually priced much lower than our competitors and they are professionally analyzed before we arrive on a set price. To avoid a lengthy negotiation process we offer reasonable upfront prices. Unlike, many markets we give you a full description and sample comparable so you may understand the value of the domain.

However, we are open for offers. Please don’t hesitate to contact us about the domain you desire, no matter your budget.

Can I Trademark My Name?

We do our best to make sure all of our domains are not trademarked or violate any existing trademarks. However, our domains do not come trademarked because enable for us to apply for a trademark, we would need to know specifics about the business or product. We recommend you seek legal advice and do your own research at the USPTO database. If the name is not trademarked, or has a trademark unrelated to how you plan to use it and is a different industry, then you have a good chance of being able to trademark the name.

What Is Your Refund Policy?

Refunds and exchanges are not allowed once the order and transfer has been initiated. Once the transfer is completed and the domain is in your possession, the sale is final. However, if we fail to initiate transfer within 10 days from the time of purchase, you may request a cancellation and your order will be refunded.

How Long Do I Register My Name?

Upon transfer to your account, most registrars include or add 1-year of registration included with the transfer fee. Once the domain is in your account, we highly recommend that you use auto-renewal option. It will continue to renew your domain yearly as long as the card on file is valid. The typical renewal cost is $10.

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